Refund policy

Refund and Return Policy

We want you to love your Velore Dragon. If something isn't right, we'll make it right.

30-Day Guarantee

You may request a refund or replacement within 30 days of delivery. If the item arrives damaged, defective, or not as described, we will replace it or refund you in full at no cost to you.

How to start a return or refund

Email support@veloreproducts.store with your order number and a brief description of the issue. For damaged or defective items, please include a photo. We respond to all requests within 2 business days and will provide instructions from there.

Order changes and cancellations

Orders can be modified or cancelled before they ship. Because we aim to ship quickly, please email us as soon as possible — typically within 12 hours of placing your order. Once an order has shipped, it falls under the 30-day guarantee above rather than cancellation.

Return shipping

If the item is damaged, defective, or incorrect, we cover return shipping or waive the return entirely. For change-of-mind returns, the customer is responsible for return shipping. Items should be returned in their original packaging and in resalable condition.

Refund processing

Approved refunds are issued to the original payment method within 5 business days of approval. Depending on your bank, funds may take an additional 5 to 10 business days to appear on your statement.

Non-returnable items

Items damaged through misuse, disassembly, or normal wear are not eligible for return.

Contact

support@veloreproducts.store

We respond to all inquiries within 2 business days.